Job Description

Started in 1956, Burns & Scalo has been a roofing leader in Western PA for more than 60 years. We work with hundreds of homeowners and property managers annually for new construction, reroofing, and routine repairs and maintenance. Burns & Scalo prides themselves on offering expert quality and customer service on pitched roofs consisting of shingles, slate, tile, copper and/or other specialty materials. Burns & Scalo Residential Roofing is headquartered in Pittsburgh, PA and serves the entire Western PA region.

Job Summary:

Reporting to the Vice President & General Manager-Residential Roofing Business Unit, the role of the Salesperson/Estimator is to grow the residential business in the Pittsburgh area through prospecting, marketing analysis and building rapport with customers to ensure a positive, consistent customer experience.

Job Duties and Responsibilities:

• Identify potential customers through effective prospecting and marketing activities
• Conduct in-home presentations and convert prospects into actual sales through effective closing techniques
• Develop and maintain homeowner relationships with a focus on creating a consistent customer experience to generate business referrals and repeat business
• Act as the primary contact for customers throughout their project and provide a first-class customer experience
• Identify market trends, maintain awareness of competitive activity in the residential roofing industry, and strategically manage sales activities to correspond to those elements
• Perform roof inspections and understand customer needs to recommend the best product(s) for their home
• Work as an integral part of the in-house estimating staff to create and provide customers with detailed and accurate roof measurements, estimates, and proposals
• Provide roofing information - price, quality, point of sales material
• Resolve customer concerns, orders, and inquiries
• Record and maintain customer sales activity
• Other duties and responsibilities as assigned

Job Qualifications:

• Minimum of two (2) years successful outside sales/account management experience
• Previous roofing or construction industry experience
• Proficient in taking measurements
• Able to communicate effectively with people from diverse backgrounds
• Customer-Centric: Be available to take care of customer needs, which may require evening calls or meetings as needed to accommodate customer schedules
• Amiable and outgoing personality capable of engaging potential customers
• Comfortable assessing customer needs and effectively presenting products and services
• Strong time management and organization skills
• Authentic sense of self-accountability and drive to succeed in meeting customer, company, and self-administered goals
• Computer and technical skills (MS Office Package, iPad, iPhone, other devices)
• Strong communication and presentation skills (written and oral)
• Physical demands include climbing ladders, access roofs, walking, sitting, bending, lifting, and kneeling as needed to complete essential job functions

Preferred Qualifications:

• Experience with Customer Management Software a plus (Masterkey, Roofware, FCS, Timberline, or other)
• Bachelors degree in Business, Construction Management or related field

Benefits:

• Profit Improvement Incentive available
• 15 Days of Paid Time Off and 7 paid Company holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• Company-paid life insurance
• 401(k) with company match
• Eligible to enroll in Short and Long-Term Disability Insurance
• Health Savings Account with company contribution
• Employee Assistance Program (EAP)

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